1. Introduction

This privacy policy explains how ILG collects, uses, and protects your personal data when you use our website, services, or interact with us.  ILG Ltd acts as the data controller for the personal data you provide.

2. What Personal Data We Collect

We may collect information when you:

• Visit our website
• Complete online forms
• Request information or services
• Subscribe to newsletters
• Contact us for advice
• Attend meetings or events

3. How We Use Your Personal Data

• Deliver services – advice and guidance
• Respond to enquiries
• Communicate with you
• Improve website
• Send marketing (with consent)
• Comply with legal obligations

4. Legal Basis for Processing

5. Data Sharing

Your personal data may be shared with (but not limited to):

• • Mark Bates Ltd (your insurance policy provider);
  • China Taiping Insurance (CTI) (policy underwriter);
  • Your Direct Payment funding body (Local Authorities, ICBs, NI Health Boards);
  • Your Direct Payment support organisation;
  • Your Direct Payment Payroll and/or managed account providers;
  • Accountants involved with managing a claim which involves you;
  • Kuiper Technology (our IT support provider);
  • Xelion (our telecommunications provider);
  • Denovo or any other case management software provider;

All third parties must handle your data securely.

6. Data Retention

7. Your Rights

• The right to be informed – The right to request details of the data being processed
• The right to access – The right to be made aware of what details are being held
• The right to rectification – The right to have incorrect data corrected
• The right to erasure – The ‘right to be forgotten
• The right to restrict processing – The right to restrict certain processing of data including objecting to personal data being used for direct marketing purposes
• The right to data portability – The right to have your data transferred to another insurer
• The right to object – The right to object to your data being processed
• Rights in relation to automated decision making and profiling

8. Cookies

Our websites store small data files on your computer or device whilst you use our sites. These small files are called ‘cookies’ and are used to remember when you accessed our websites and are essential in ensuring you have the best possible experience navigating our web pages.

We use cookies to improve your experience.

• Understand usage
• Improve functionality
• Analyse performance

Disable cookies

If you want to disabled cookies you need to do so in your browser. How to do this depends on the browser you use but you will typically find you can do this in the browser options or preferences.

9. Changes to This Policy

Independent Living Group Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on tour website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

10. Controlling your personal information.

ILG will always require you to ‘opt-in’ to direct marketing and confirm how you wish to receive this. You can remove yourself at any time by contacting our office by post, email or telephone.

If you have any concerns over the way the ILG handles your personal data you may contact us at support@independentlivinggroup.com